Friends and Family feedback test

The practice takes patient feedback very seriously and is committed to both seeking and acting on feedback received. One way we gather feedback is through our Friends and Family feedback test.

Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.

The results are collated each month, and you can view the latest results below as well as download reports from previous months.

These responses were collected from the friends and family test results and from feedback forms provided in the surgery and after appointments. All patients receive the friends and family survey via text message after their appointment at the surgery.

In December, 36 of our patients felt our service was very good and 11 felt it was good. Only 2 patients felt our service was poor/very poor.

We had positive results about the eConsult system. Patients reported they were either very or fairly satisfied with the service and felt able to see a GP without having to wait on a busy phoneline. They said it was a clear and easy alternative to a face to face appointment, and when they were offered an appointment at the surgery, wait waiting times were less than they had expected. Some patients reported they were satisfied that they were given an appointment straight away when they needed one.