Appointments

To arrange a routine appointment ring our main switchboard number on 0191 2822890 or call into the surgery. 

Surgeries are held in mornings and afternoons Monday to Friday.  Appointments are for 10 minutes only.

If your condition is non-urgent, you can expect to see a GP within two working days (depending upon availability we may not always be able to offer you an appointment with the doctor of your choice within two days).  nurses based in our practice treat patients for a wide range of common conditions.  Under normal circumstances you can expect to see a nurse within one working day.

Let us know if more than one person in the family needs to be seen as a separate appointment is needed for each person.  We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.

Emergency Appointments

Anyone with an urgent medical problem who feels they require an appointment on the same day needs to contact the surgery as early as possible by calling our main switchboard number on 0191 2822890.

Our practice nurse manager will triage all requests for emergency appointments.

Be prepared to give the following details to the receptionist when you telephone:

• Full name of person for whom the call is being made
• Date of birth of the patient
• Telephone number
• Brief details of patients illness

If the Triage nurse is available, your call will be immediately transferred.  If she is on another call the receptionist will take full details of the emergency appointment request and you can expect our Triage nurse to return your call within 45 minutes.

Please do not abuse this facility as it could cause delay for genuinely urgent cases.

Disabled Access

Our surgery is on two floors. Unfortunately, there is no lift available within the building. This will not affect the services we offer or your ability to the GP of your choice. Please let reception know if you need to be seen on the ground floor when making your appointment

Interpreting Services

Newcastle Interpreting Services can provide male & female interpreters in a range of languages to help you in your appointment. Simply ask for an interpreter when booking your appointment. You are encouraged to use this facility.  

You can help us by

• Being on time for your appointment - arriving a couple of minutes earlier helps our system to run more efficiently.
• Letting us know if you need to cancel your appointment, with as much notice as possible.
• Calling to request a home visit or urgent appointment before 10am

Home Visits

A doctor can deal with approximately four patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients to come to the surgery if at all possible.  However, we can visit you at home if your medical condition makes this necessary.

Please make requests for non-urgent home visits before 10am by calling our main switchboard number on 0191 2822890.  (Later requests may be scheduled for the following day). 

Our practice nurse manager will triage all requests for home visits

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.